Application of Service

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  • Service will be provided only to those who have:
    • Properly executed a user agreement
    • Paid appropriate tap fee as required
    • Secured and executed all applicable permits
    • Paid water deposit as required
  • Customers will make application for service, in the person, and at the same time make a deposit guarantee as required. Application for service shall be made at the Wilson County Water Districts office building.
  • The District may reject any application for service if not able to provide a service at a standard cost, which may affect the supply of service to other customers, or for other good and sufficient reasons. The system may reject any application for service when the applicant is delinquent in payment of bills incurred for service previously supplied at any location within the Districts. In the event the owner of a residence has been served water and has not paid for the same and relocates, the District shall not be required to render service to anyone at that location where the water was used until the delinquent bill has been paid.
  • The individual in whose name the deposit is made shall be responsible for payment of all bills incurred in connection with the service furnished. Deposits are refundable upon termination of service and settlement of all accounts. A separate deposit is required for each meter installed.
  • Upon discontinuance of service, the deposit will be applied to outstanding balances. Any excess balance will be refunded to the customer. Upon discontinuance of service for nonpayment of bills, the deposit will be applied toward settlement of the account. Any balance will be refunded to the user; however, if the deposit is not sufficient to cover the bill, the District may proceed to collect the balance in the usual way provided by law for the collection of debts. Service will be restored only by payment of the balance, if any, of the outstanding bills; and a new deposit is made on the basis of the customer deposit required above, plus applicable connection and disconnection fees. Tap-on fees are non-refundable once service is provided.
  • Where the District finds that the request for a deposit refund is questionable, the District may require the applicant for refund to produce the deposit receipt, properly endorsed.