Personnel & System Capabilities

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Personnel and System CapabilitiesOur Personnel

The Center is currently setup to operate with a 36-person staff which includes:
  • 29 Telecommunicators
  • Quality Assurance Supervisor
  • Training Officer
  • Administrative Secretary
  • Assistant Database Manager
  • Database Manager 
  • Assistant Director
  • Director


Our System Capabilities

  • Transmitting and receiving on all public safety and local government radio channels in the City of Wilson and Wilson County
  • Access to North Carolina Highway Patrol and North Carolina Division of Criminal Information (DCI) Network
  • In case of major disasters, the Center is interconnected to the NAWAS telephone system (Emergency Management)
  • 9-1-1 emergency telephone access available to ALL of citizens in Wilson County
  • Special telephone number and equipment to allow hearing-impaired persons emergency telephone access
  • The ability to alert emergency personnel by use of alpha-numerical paging.
  • The electronic telephone sets have caller ID in addition to the E911 processing capability