Social Services COVID-19 Response

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WILSON COUNTY DEPARTMENT OF SOCIAL SERVICES 
CORONAVIRUS (COVID-19) SPECIAL INFORMATION

Coronaviruspic

We are serving ALL customers, however for your safety we are strongly encouraging that you:

  • NOT bring high-risk individuals to the agency
  • NOT come to the agency if you are sick
  • LIMIT all in-person visits to the agency and use online or phone methods where possible

FOOD AND NUTRITION AND MEDICAID SERVICES 

Use our Customer Call Center to:     

  • Provide case information or ask about your case status.
  • Order an EBT or Medicaid card.
  • Report a change to your case.
  • Ask a question about your case.
  • Request an application to be mailed to you.
  • Complete needed interviews for reviews and applications.

 Contact the Customer Call Center at 252-206-4000, follow the prompt

Food & Nutrition = PRESS 3
Adult Medicaid & All SSI Recipients = PRESS 4
Family & Children’s Medicaid = PRESS 5

Or contact us by e-mail at: ccenter@wilson-co.com

Customer returning documents to the agency can use the agency drop box located to the right of the lobby entry doors. 

Online and phone methods to apply for benefits include:

  • Visit EPASS.NC.GOV and complete an application online OR print out and complete an application and mail it to: PO Box 459 Wilson, NC 27894
  • Call Wilson County DSS 252-206-4000 to request and application be mailed to you. 
  • Fax a completed application to 252-206-4198

 At this time there is NO Disaster Food Stamp program.

ENERGY PROGRAMS / SERVICES

Crisis programs such as help with your energy bill can be done by calling 252-206-4000 to request an application be mailed to you for signature

CHILD SUPPORT

Child Support options available in lieu of coming to the office include: 

NC Child Support Services website at www.ncchildsupport.com.  On this site, you can:

 

  • Document Upload for the online application
  • Email My Caseworker
  • Manage My Personal Information
  • Anonymous Tip Form

Child Support Customer Service Center at 1-800-992-9457.  This is an informational call center for questions about child support cases. Automated phone service is available 24 hours, 7 days/week. Customer service hours: Monday through Friday from 7:30am - 5:30pm (except state holidays).

 Customers can send information directly to Wilson County DSS staff at the following:

FAX:    252-265-5353
Email:  wilsoncss@wilson-co.com
And you can share information at any time with our Child Support Team by calling our 
Tip Line: 252-281-6964.

 CHILD CARE

Completing initial applications and redeterminations by mail, phone, email, fax, etc. is acceptable during this time of emergency.

 

  • Fax number 252-206-4198
  •  Agency main number 252-206-4000. 

 Work First

Completing initial applications and reviews by mail and phone is acceptable during this time of emergency.

  • Agency main number 252-206-4000 to request an application.

OTHER FINANCIAL SERVICES

Applications for Special Assistance must be done with a face-to-face interview until further notice.

You CAN sign a statement giving someone else the opportunity to serve as your representative for most programs (AGAIN, please do not come to our office if you are sick)