• Official Payments Corp charges a convenience fee for each transaction. The convenience fee is currently 3% of your credit/debit card transaction with a minimum of $1 for amounts below $40. (Example: If you pay $100 you will be charged $3 for the service for a total of $103.)   The convenience fee for Electronic Check transactions are $3 for each payment less than or equal to $10,000 and $15 for each payment greater than $10,000.
• You can use this service to pay any of your Property Taxes that are invoiced by our office.
• You can also pay by phone, you can reach Official Payments Corp. at (800) 2PAY-TAX (800) 272-9829). The convenience fee also applies for telephone transactions.

• When making your payment do not include the convenience fee in the payment amount. It will be automatically added on step three of the payment process.
• We encourage you to print the receipt for your records. Payments may take up to two business days before they show in the Tax Department’s Records.
• Payments will be posted as of the transaction date.
• If you would like a "Preminder" email for any future bills before they are mailed out to you, please call (252) 399-2901 or click on "Email Notification" in the green column on the top left side of this screen for more details and to email information to us.  Then you will be notified ahead of time instead of after the fact to be able to avoid late payments and possible interest and garnishments.
• If you would like to schedule a reminder to pay a bill, you can log into the Official Payments website (www.officialpayments.com) and select "Schedule Reminders" from the menu and you will be notified to be able to avoid late payments and possible interest and garnishments.  Here is a preview of an example email reminder.

Acceptible Credit Cards

• Search Real Property Records
• Search Tax Bills 

Official Payments remains committed to providing superior electronic payment solutions. As part of this commitment we are notifying you about their monthly maintenance window schedule.  As a reminder, they have reserved Tuesday evenings from 10:00 pm ET – Wednesday mornings 1:00 am ET for the regularly scheduled maintenance windows and they occasionally schedule windows on other days and times depending on the nature of the work.

The following maintenance windows are scheduled for the month of June:

Official Payments will deploy updates on the following dates from 10:00 pm ET – 1:00 am ET and do not anticipate any impact to your payment processing application:

            June 4-5, 2013
            June 5-6, 2013
            June 13-14, 2013
            June 16-17, 2013
            June 20-21, 2013
            June 27-28, 2013

Official Payments established a maintenance window schedule for Client Connect, their online reporting application. These windows will be held on Friday evenings from 10:00 pm ET – Saturday mornings 1:00 am ET and during this time the application may not be available.  While this window may not be used every Friday, they would like to reserve the day since they are making frequent updates to the application.

As part of Official Payments continuing commitment to better serve their customers, they are pleased to announce that they accept Bluebird® card payments, a new prepaid debit option from American Express. Transactions made with a Bluebird card will be treated the same as American Express payments and customers will be charged the credit card service fee.

We apologize in advance for any inconvenience these updates may cause.  These updates are necessary to maintain the integrity of the service provided.

As a reminder, their Customer Service hours of operation are Monday through Friday, 8:00 am ET – 8:00 pm ET.  Their Customer Service team helps consumers with questions about their payments and provides assistance with processing payments. You can reach this team by calling 1-800-487-4567.