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Also with this system the dispatcher is able to provide medical instruction such as CPR or controlling bleeding to the caller.
Other reasons callers are asked to confirm location and phone number is because the emergency could be in another location. More time is wasted by sending units to the wrong locations. The few additional seconds needed to confirm the information and get it right are well spent in obtaining critical information.
Asking questions does not slow down the response. Usually emergency calls are being dispatched by the other operator while the call taker is still on the phone with the caller.