Why do people who answer the phone ask so many questions instead of just sending help?
The dispatchers are trained to ask various questions pertaining to whatever is being reported to help the dispatcher determine what type of units will respond and how they will respond.

Asking questions does not slow down the response. Usually emergency calls are being dispatched by the other operator while the call taker is still on the phone with the caller.

Emergency Communications

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1. Why do I have to answer so many questions when I call for an ambulance?
2. If the person who answers my 9-1-1 call already has my phone number and address on their computer screen, why am I still asked to provide that information?
3. Why do people who answer the phone ask so many questions instead of just sending help?