If the person who answers my 9-1-1 call already has my phone number and address on their computer screen, why am I still asked to provide that information?
The telephone number and address of every call to 9-1-1 must be confirmed. Enhanced 9-1-1 is a wonderful tool, but life or death situations are much too important to rely on a computer database being 100% accurate. Your address and number will be confirmed every time you connect to a 9-1-1 center to make sure the information is correct. If it is not, the phone company will be notified to update or correct the discrepancy.

Other reasons callers are asked to confirm location and phone number is because the emergency could be in another location. More time is wasted by sending units to the wrong locations. The few additional seconds needed to confirm the information and get it right are well spent in obtaining critical information.

Emergency Communications

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1. Why do I have to answer so many questions when I call for an ambulance?
2. If the person who answers my 9-1-1 call already has my phone number and address on their computer screen, why am I still asked to provide that information?
3. Why do people who answer the phone ask so many questions instead of just sending help?