Why do I have to answer so many questions when I call for an ambulance?
Wilson County has a program in place called Emergency Medical Dispatching or EMD. Through a series of medical questions the dispatcher is able to determine the severity of the medical condition. Based on the answers to the questions, the proper level of care and response mode is determined.

Also with this system the dispatcher is able to provide medical instruction such as CPR or controlling bleeding to the caller.

Emergency Communications

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1. Why do I have to answer so many questions when I call for an ambulance?
2. If the person who answers my 9-1-1 call already has my phone number and address on their computer screen, why am I still asked to provide that information?
3. Why do people who answer the phone ask so many questions instead of just sending help?